Abu Dhabi, UAETuesday 4 August 2020

The Entertainer launches food delivery app Munch offering restaurants 'fair' commission rates

The app is aiming to help restaurants hit hard by the coronavirus pandemic

New delivery service Munch has launched in the UAE. Courtesy Munch
New delivery service Munch has launched in the UAE. Courtesy Munch

The Entertainer has launched a food delivery app in the UAE, and it promises to offer restaurants a fair commission partnership.

The launch comes as a number of restaurants across the country urged existing delivery services to cap their commission to help establishments struggling during the Covid-19 outbreak.

Munch will offer restaurants a fixed commission rate of five per cent, a significant reduction on commission rates usually charged by delivery apps, which can be up to 35 per cent per order, on top of the specified delivery fee paid for by the customer.

While it is standard practice for third-party services to take a cut of restaurant orders, on top of the delivery fee charged, over the past few months restaurateurs have been calling on them to revisit their percentages.

It will also offer a fixed delivery fee if merchants do not have delivery vehicles.

"Munch not only secures the future of many restaurants, but it also allows customers to support their favourite restaurant and the industry in ways they weren't initially aware of," said general manager Chris Daniels.

“Our expertise and innovation ensure both restaurateurs and customers experience the best price, selection and service. We can't wait to deliver our customers’ favourite food at the same time as supporting our much-loved restaurants in the post-lockdown world."

The app, which launched on Wednesday, July 15, is free to download on both iOS and Android. Some of the restaurants available so far include Wok Boyz, Nando’s, Le Burger, Papa John’s and Chili’s.

Updated: July 16, 2020 03:39 PM

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