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Abu Dhabi, UAETuesday 19 June 2018

Etihad brings in new baggage policy

Switch to a policy based on weight rather than the number of bags simplifies system, airline says

Kamran Jebreili / AP
Kamran Jebreili / AP

Etihad Airways has introduced a new baggage policy tailored to varying customer requirements in the international markets it serves.

The changes provide a simpler baggage structure as the allowance for all markets, excluding the US and Canada, is now based on total weight rather than the number of bags checked in.

“In line with global best practice and market trends, Etihad Airways has developed a baggage policy that best caters to the differing needs of our guests around the world," said Etihad Airways Executive Vice President Commercial, Mohammad Al Bulooki. "The switch to a policy based on weight rather than the number of bags simplifies our allowance system and provides greater convenience and customer benefit while enhancing the travel experience.”

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With the switch to a weight-based baggage policy, the majority of markets will be entitled to 23kg of checked baggage on Economy Deal fares, 30kg on Economy Saver and Classic fares, and 35kg on Economy Flex fares. Customers in all Business Class fare categories are entitled to 40kg, and First Class customers enjoy a 50kg allowance, the carrier said. Guests in The Residence onboard Etihad Airways’ flagship Airbus A380 fleet are provided with an allowance of four bags at 32kg each. Exceptions apply to select markets.

Full details are available on Eithad's website.

Etihad Guest Silver, Gold and Platinum members will continue to receive a complimentary excess baggage allowance of 32kg on US and Canada routes, and 20kg for Platinum members, 15kg for Gold members and 10kg for Silver members on all other routes.