x Abu Dhabi, UAETuesday 25 July 2017

UN lauds Dubai's use of 'smart government'

The Dubai Smart Government Department has won the United Nations Public Service Award for promoting electronic services across government bodies.

DUBAI // The Dubai Smart Government Department has won the United Nations Public Service Award for promoting electronic services across government bodies.

The international accolade aims to support innovations in public service delivery.

Wu Hongbo, the UN undersecretary general for economic and social affairs, presented the award for the western Asia region to a DSG team from the communication and business development department at a function in Bahrain in June.

The team made a presentation focusing on e-services and displayed the official portal of the Dubai government, or dubai.ae, that offers quick services.

"This award is the fruit of our cooperation with our partners of government entities in the e-transformation process since its start in 2000," said Ahmad bin Humaidan, the DSG director general.

"We were also delighted to note that the UN secretary general, Mr Ban Ki-moon, in his welcome message on the occasion of United Nations Public Service Day said that the winners … have set an example in improving delivery, promoting accountability and that our innovative approach to public governance was building a better future for all."

Mr bin Humaidan said the team showcased how e-services were used across 56 government entities achieving operational efficiency and significant savings.

The department recently launched a MyID initiative in collaboration with the Emirates Identity Authority.

The system to be introduced in October allows customers unified access to electronic services provided by the Dubai government via smartphones or the internet through a single identification instead of residents registering separately with government organisations.

rtalwar@thenational.ae