x Abu Dhabi, UAEThursday 18 January 2018

UAE's telecoms regulator slams Etisalat for text message warnings

TRA tells phone company to stop SMSs over new Dh25 late payment fee

Etisalat and du are offering more ICT services to enterprise customers in search of higher profits. Fatima Al Marzooqi / The National
Etisalat and du are offering more ICT services to enterprise customers in search of higher profits. Fatima Al Marzooqi / The National

Mobile phone network Etisalat must stop sending text messages to customers warning of a Dh25 late-payment fee, the telecoms regulator has said.

The Telecommunications Regulatory Authority wrote in a tweet that it had told the company to "stop sending these messages".

Etisalat sent messages and emails to some customers stating that it would charge Dh25 if the bill was not paid in full before the due date.

“There will be a Dh25 late payment fee if you fail to pay on the due date which is the 15th of every month,” a customer care agent added.

The TRA wrote on Twitter: "The Telecommunications Regulatory Authority on Wednesday November 29, as soon as it learnt about Etisalat’s announcement on “late payment” fees, sent instructions to the telecommunications company to stop sending such messages."

It said it "asked [Etisalat] to submit documents that authorised these new charges" and was waiting on a response.