Authority in Dubai aims to keep on top of emerging technologies and increase customer satisfaction.
Dubai taxis to get automatic meters
DUBAI // Taxis in the emirate are being installed with sensors that allow the meters to operate automatically.
The Roads and Transport Authority’s (RTA) Dubai Taxi Corporation has started installing the devices in its cars as it bids to keep abreast of emerging technologies and to increase customer satisfaction.
Mohammed Yusuf Saleh, the director of Fleet-Driver Affairs at the corporation, said the system activates when a passenger gets into the taxi, in case the driver fails to operate the meter for any reason, reducing the chances of any meter-related customer complaints.
“Providing this feature aims at controlling taxis, ensuring the right of the client, reducing some of the complaints and negative remarks related to drivers and maintaining operational and technical efficiency,” he said.
Mr Saleh said the sensors will be introduced to all operational vehicles in phases and the impact of their installation in terms of satisfaction of customers, drivers, operational revenue and complaint reduction will be evaluated.
He called on people to submit suggestions and make enquiries by phoning the RTA call centre on 800 9090.
Complaints and suggestions will then be registered and dealt with on a case-by-case basis in an appropriate timeframe.