x Abu Dhabi, UAEMonday 24 July 2017

Parents can now make Abu Dhabi private school complaints by phone

A customer-relationship centre has become a single point of contact for all government services to residents across the emirate, Adec says.

ABU DHABI // Parents can now complain or raise an issue about a private school in the emirate over the phone.

A customer-relationship centre has become a single point of contact for all government services to residents across the emirate.

Previously, parents had to visit the Abu Dhabi Education Council’s private schools office to complain.

"The system resolves enquiries within four hours, depending on the submitted case," said Osama Al Horaibi, manager of customer service at private schools and quality assurance.

Once the case is registered, the caller will receive an instant notification through text message, phone call or email.

"In general, however, parents who have an issue regarding their children’s school should approach the school first," said Mr Al Horaibi.

"If the school does not resolve the issue to the parents’ satisfaction, we then encourage them to contact 800 555, where a customer-service representative will lodge his complaint."

The decision to introduce the service was made by the Abu Dhabi Executive Council to help every resident gain quick, easy and direct access to any Abu Dhabi Government body. Customer-service representatives are trained in fluent English and Arabic.

"Each and every case is recorded for follow-up," said Mr Al Horaibi.

cmalek@thenational.ae