Knowing the correct way to report an emergency can help the authorities save time and lives.
Most importantly, the person reporting the incident must decide which service is required.
If firefighters are needed, call 997. If you require medical help, call 998 and if it is a matter for the police, call 999.
Capt Saeed Al Nadhani, from Ajman's operations room, said choosing the correct number could be the difference between life and death.
"Calling police instead of civil defence wastes at least two minutes, which are of much value when lives are at stake," he said.
He cited the example of a person reporting a road accident failing to mention that someone was injured. By the time the police patrol arrived, precious time would be wasted and an additional call would need to be made to the ambulance service.
When calling the emergency services, try to remain calm so you can provide the most accurate account of the situation.
State your full name and phone number, then detail the nature of the accident and give an accurate account of your location.
Tell the emergency services the number of casualties, and describe the type and extent of any injuries.
If you know of any hazards that rescuers might encounter on their way, ensure they are aware of them.
If time allows, try to repeat all the information.
salamir@thenational.ae
