x Abu Dhabi, UAEMonday 24 July 2017

UAE third in the world for digital government

The UAE topped the list in terms of levels of satisfaction and only Singapore and Norway came in higher.

DUBAI // The UAE has been ranked third among 10 countries for use of digital government.

The UAE topped the list in levels of satisfaction and only Singapore and Norway came higher.

In the UAE, considered an emerging leader in digital government, 80 per cent said the Government was addressing their priorities in health, employment and education, said a report by consultants Accenture.

“The UAE’s portal, mygov.ae, is a good example of a single, all-encompassing channel for citizens to communicate with all federal government entities,” said Khalid Al Yahya, Accenture’s managing director.

“New digital technologies emphasising speed and mobility are not only changing the way we live, work and interact with each other, but they are providing unprecedented opportunities for government to radically transform complex bureaucracies and become more agile, citizen-centric, efficient and innovative,” Mr Al Yahya said.

This is the first time that the report has included Arab countries – the UAE and Saudi Arabia.

“The report has always concentrated on strong economies in their region,” said Bernard Le Masson, who leads Accenture’s health and public service global consulting business.

“The trend to digital government is global. The UAE and Saudi Arabia are ranking well because of strong digital strategies and connecting very well with the public.”

“Citizens interact online with retailers and banks and they also want to engage digitally with their government, connecting via mobile devices 24/7,” said Mr Le Masson.

“Citizen demand for digital services is even stronger in emerging markets, such as India, Brazil, Saudi Arabia and the UAE, where 80 per cent of citizens said they would like to communicate with government via social media and on their mobiles.”

Accenture surveyed 5,000 people across the 10 countries in the study which included Brazil, Germany, India, Norway, Singapore, South Korea, the Kingdom of Saudi Arabia, the UAE, the UK and the United States.

The survey was released at the Government Summit on Tuesday and found that the majority of respondents – 81 per cent – would like their government to provide more services through digital channels and most, 64 per cent, would like to use social media to engage with government.

The highest-ranking countries also actively seek and listen to citizen feedback.

In Norway, 78 per cent of citizens believe that government should consult with them in the design and delivery of public services, which indicates a highly engaged population.

malkhan@thenational.ae