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Abu Dhabi, UAEWednesday 23 January 2019

Mercedes issues UAE recall over airbag display error

Customers with newer C Class and GLC models urged to contact dealers

Mercedes has issued a recall of C-class and GLC models from 2018/2019. Victor Besa / The National
Mercedes has issued a recall of C-class and GLC models from 2018/2019. Victor Besa / The National

Mercedes has launched an urgent recall of models in the UAE due to problems with airbag displays.

Some C-class and GLC models from 2018, as well as those ordered for next year, are understood to incorrectly display the status of passenger side airbags.

The issue occurs on the central operating console of the German luxury vehicles and all customers will be contacted to bring in their cars for upgrade work.

The fix will be free of charge and carried out by UAE Mercedes dealers Gargash Enterprises and Emirates Motor Company.

Daimler, owner of Mercedes, said the recall was a precautionary measure and only the "software of the central unit on affected vehicles" needed to be updated. The department of consumer protection at the Ministry of Economy has also been notified.

"Daimler AG has determined that on certain C Class and GLC vehicles (205 and 253 platform) with audio 20 [a media system] and automatic child seat recognition, the status of the passenger side airbags might be displayed incorrectly in the centre console," it said.

"As a precautionary measure, Daimler, via its Mercedes-Benz service partners, will update the software of the head unit on affected vehicles."

The problem is believed to affect cars with the vehicle registration numbers 205 343142 to F668205 and from 253351201 to F449514.

These numbers either appear fastened to the driver's door or attached to the dashboard on the driver's side.

"Gargash Enterprises and Emirates Motor Company will be contacting all respective customers requesting all who own an affected vehicle to have their vehicles inspected," Daimler said.

All customers who own these models are nonetheless being asked to contact Gargash Enterprises at 800 4416 or Emirates Motor Company at 02 656 7733.

In April, dozens of Mercedes cars were recalled in the UAE because of a seatbelt issue.

Separately, Daimler were forced to recall more than 770,000 diesel cars in Europe this year after German regulators said they had been equipped with illegal software to conceal high levels of harmful nitrogen oxide gases.

The "dieselgate" saga began in 2015 when German rival Volkswagen admitted to installing devices in diesel cars that were designed to make cars seem more environmentally friendly than they were.

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Read more:

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Daimler trims annual profit following 'dieselgate'

Updated: December 13, 2018 10:41 AM

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