Abu Dhabi, UAEMonday 27 May 2019

Abu Dhabi forms new body to handle grievances against government

The Complaints and Grievances Committee will review issues raised by members of the public, companies and contractors

Abu Dhabi Corniche. Victor Besa / The National
Abu Dhabi Corniche. Victor Besa / The National

A new committee has been formed to handle complaints against government-run businesses in Abu Dhabi.

Chaired by Sheikh Theyab bin Mohamed bin Zayed, the Complaints and Grievances Committee will review issues raised by members of the public, companies and contractors.

The body will identify the causes of complaints and work to encourage all parties to find an acceptable resolution.

It will also oversee employee performance and have the power to refer staff for disciplinary action if they are found to be negligent.

The committee was one of four bodies formed by resolutions issued by the Abu Dhabi Executive Council on Monday.

Others included the Planning and Initiatives Committee, the Committee for Public Projects and Operational Affairs and the Committee for Human Resources and Executive Management.

*This story has been updated to clarify that there is no connection between the Abu Dhabi complaints initiative and any other recent decisions taken at the UAE Federal level or in other emirates.

Updated: May 16, 2019 09:59 AM

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