x Abu Dhabi, UAEThursday 27 July 2017

Expats told not to fear justice system in the UAE

Of 118 complaints to the Judicial Department in the last six months of last year, only two were from non-Emiratis.

ABU DHABI // Many expatriates are reluctant to complain about the court system because they do not know their rights or they fear the consequences.

Of 118 complaints to the Judicial Department in the last six months of last year, only two were from non-Emiratis.

Nasser Al Ghaith, head of customer services at the department, urged anyone who had a grievance with the justice system to file a complaint.

“We have transparency and there is no procedure whatsoever taken against those who complain,” he said.

“Maybe they come from a culture where it is not possible to complain against a judge … but things here are different.”

Mr Al Ghaith said the department had brought in a new set of procedures to guide people through the court system, with staff to help them every step of the way.

“The guides not only guide the person to the correct locations, they take them through procedures step by step,” he said.

He said these guides were especially useful in the cases of labourers or the elderly, who could well have reading or language difficulties.

There were also translators in 18 different languages to offer to users of the courts.

Other advances include the supply of eight heart defibrillators to deal with people who suffer heart attacks after suffering shocking news.

These can be used by anyone, even without medical qualifications, and can restart a person’s heart up to five minutes after it has stopped.

Mr Al Ghaith said they already saved lives.

“In courts people are usually stressed and could receive shocking news, so such devices are necessary,” he said.

The court has also introduced a free valet parking service and golf cars for transport to and from the large parking area outside the court complex.

The court has also set up a new office at Abu Dhabi International Airport called Injaz, Arabic for completion.

This allows anyone banned from travel for legal reasons to complete their court procedures and have their exits approved.

hdajani@thenational.ae