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Abu Dhabi, UAEMonday 10 December 2018

Dubai smart stations offer private and comprehensive police service

The digital system provides residents a more private service that could help eliminate the reluctance some victims feel by the physical presence of officers.

Victims can now report crimes to the Dubai police and track investigations without ever meeting officers or waiting in line.

The smart police services centre opened on Saturday offering the public the chance to file criminal complaints, report lost items, emergencies and even request home security as part of the 60 services available.

The facility is located at City Walk in Dubai and will provide the service 24 hours a day.

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“A smart police service centre is available around the clock for residents who do not feel comfortable in police stations,” said Brig Khalid Al Razooqi, general director of smart services at Dubai Police.

Brig Al Razooqi said reporting crimes is among the most important features of the centre.

Those looking to do so will be prompted to specific rooms where a video call with multilingual police officers take the victim through the proceedings needed to fight crime.

The video call will allow the police officer to collect details pertaining to the complaint and will forward the necessary paperwork to the victim for procedures online.

“In the centre, residents will be able to complete their transactions and save their time. Also, they can report any type of suspected behaviour,” said Brig Al Razooqi.

The digital system provides residents a more private service that could help eliminate the reluctance some victims feel by the physical presence of officers.

Captain Ibrahim Alshaibani, head of application maintenance at the general department of smart services at Dubai Police, said that those looking to use the service will first have to register.

“Any type of criminal report or complaint can be lodged using the first response room. A team of investigators at Dubai Police will receive the details related to the report or complaint and a specific police station will follow up with complainant,” said Captain Alshaibani.

Officers expect the smart police station to serve as an official lost and found, where the public can both report a loss and drop off found items in an drop box.

Captain Alshaibani said residents can come to inquire about certain laws through a video call with a police officer.

The station will also act as an educational centre in more than six languages can used on the kiosks.

“Residents can come to the centre and play driving games that also teaches about safe driving,” said Captain Alshaibani.

Users of Dubai Police smart service centre can go through a virtual journey into the past and see the first police station that was opened in 1956.

Photos will be on display of the first station, the police uniform, and police logo as an homage to the establishments more than 60-year-old history.