Dubai Police's non-emergency 901 line will now allow users to call for security advice related to traffic offences, criminal cases, child and family matters, drugs or human rights.
The Security Consultations Service said Col Turki bin Faris, Director of the Command and Control Center, will be free to all community members. “Specialists will take inquiries from callers, answer their questions, and contact callers later to provide the information they need,” he said.
The #DubaiPolice non-emergency line (901) has recently added a new feature that allows members of the public to call and ask for security consultations and advice.
— Dubai Policeشرطة دبي (@DubaiPoliceHQ) April 22, 2018
The new service is also available through the easy access service.#YourSecurityOurHappiness #SmartSecureTogether pic.twitter.com/6ZaKSYo96m
Mr bin Fares explained that this new service is one of a wide range of services provided by the call center, including customer service, investigations, complaints service and technical support, and each has a dedicated number allowing quick access to both Arabic and English languages.
For example, 201 will get you through to the traffic offences line, while 261 will allow you to make a comp;aint.
"Callers do not need to listen to he automated answering machine, they can simply dial the – fast access – extension to be directly answered," he said.
The call center received 145,315 calls during the first quarter of this year compared to 80,411 calls in the same period last year, police announced.
