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Abu Dhabi, UAEThursday 13 December 2018

Dubai Police unveil free security advice line 

The non-emergency phone number 901 will now also offer traffic offence, criminal, child and family and human rights advice

Dubai Police's non-emergency 901 line will now allow users to call for security advice related to traffic offences, criminal cases, child and family matters, drugs or human rights.

The Security Consultations Service said Col Turki bin Faris, Director of the Command and Control Center, will be free to all community members. “Specialists will take inquiries from callers, answer their questions, and contact callers later to provide the information they need,” he said.

Mr bin Fares explained that this new service is one of a wide range of services provided by the call center, including customer service, investigations, complaints service and technical support, and each has a dedicated number allowing quick access to both Arabic and English languages.

For example, 201 will get you through to the traffic offences line, while 261 will allow you to make a comp;aint.
“Callers do not need to listen to he automated answering machine, they can simply dial the
fast access extension to be directly answered,” he said.
The call center received 145,315 calls during the first quarter of this year compared to 80,411 calls in the same period last year, police announced.