x Abu Dhabi, UAEFriday 28 July 2017

Du recalls faulty telephone top-up cards

Prepaid recharge cards recalled after some 15-digit codes found to be unreadable.

Phone company du has recalled a number of prepaid recharge cards after some 15-digit codes were found to be unreadable. Du blames a printing error for the issue with the cards, which are used to add credit to pay-as-you-go mobile phones.

Customers who purchased faulty cards can receive a replacement at any du store or premium dealer, or by calling the call centre at 055 567 8155.

Call centre teams will be able to identify faulty cards by their serial numbers. Most of the batches of faulty cards have been removed from shops, a statement said yesterday.