Abra operators and users in Dubai have held talks with the Roads and Transport Authority (RTA) to find ways to improve customer service.
"It is important to frequently hold these gatherings, which bring together various RTA agencies with clients spanning different community segments, as they are critically important in sharing views and ideas capable of improving the business process, and upgrading the level of services delivered to the public," said Hasan Mahboo, the RTA's director of customer service.
newsdesk@thenational.ae