x Abu Dhabi, UAEThursday 27 July 2017

Festival plays to a young crowd

A reader praises the entertainment on offer in the lead-up to the Formula 1 Grand Prix, but notes that the music programme seems to be aimed at the young. Other letter topics: medication, discount websites, mould in new homes, and Mitt Romney's gaffe.

A reader says the Yasalam music programme, including Spice Girl Mel C, seems to be youth-centric. Ben Stansall / AFP
A reader says the Yasalam music programme, including Spice Girl Mel C, seems to be youth-centric. Ben Stansall / AFP

Woman's plight should serve as a medical warning

Regarding Woman battles 'one in a million' disease (September 14), about the UAE patient who has been diagnosed with Stevens-Johnson syndrome.

Surely legal action could be taken against the person at the pharmacy who instructed her to take co-amoxiclav, as well as the doctor who told her to continue the medication even though her body was already showing a negative reaction to it.

Hopefully, because of the circumstances that put this woman in her current position, the management of a government hospital will offer to admit her for free treatment.

I also hope she will survive to tell the tale, and be able to warn other people of the dangers when medication is recommended.

M Wales, UK


Protests spurred by US meddling


I write in reference to Readers mock US media's reaction to the protests (September 19).

US bullying and meddling in Middle East affairs - especially predator drone flyovers of sovereign countries to take out enemies and innocents - has caused this resentment and hatred.

Things like this movie are just the tipping point, causing people to flare up.

John Watson, US

I wish to point out a factual error in your story.

Salman Rushdie was born in Mumbai; he lived in India for the first 13 years of his life and most of his most famous works are focused on India.

He was not born in Pakistan.

K Mueller, Dubai

F1 festival line-up favours the young

Residents of the UAE are not spoiled for choice when it comes to the Yasalam programme leading up to the Formula 1 Grand Prix (For F1 entertainment, look beyond Yas Island, September 19).

While I'm sure many young people will appreciate the musical line-up, would I be right in thinking that nobody over the age of 50 is being catered for?

Ian Dunn, Abu Dhabi

Discount sites lack customer service

I am writing about the ongoing concern about US websites that offer deal coupons (Livingsocial shuts up shop in region, August 24).

These businesses count their customer base in an unreliable way and therefore they have no market value.

First, they count the people they are spamming. Second, it is impossible to close an account with them, so even unsatisfied customers who will never buy from them again are counted as active ones.

LivingSocial had miserable customer services and refused to pay for its own mistakes. Groupon has slightly improved its customer service but it was seriously unreliable for a while.

The key to doing business in a competitive environment is to keep your customers happy.

Three golden rules apply:

1) Be available, both on phone and email.

2) Be the guarantor of the purchase. If the customer is unsatisfied, and the voucher has not been used and is still valid, immediately offer a refund.

3) Ensure a proactive feedback mechanism with your clients. Ask them what they are interested in buying, and make sure the deals are new and appealing.

It is this simple. If somebody wants to start from scratch with these promises and no fine print, they will succeed quickly.

A Clearwater, New Zealand

Mould presents a real health risk

I am not surprised by Tenants want their new homes in good order (September 18).

Mould can cause serious health problems. I suggest that any affected residents seek out information about the diagnosis and treatment of illnesses caused by mould.

C Wisecup, US

Romney has no right to criticise

I was bemused to read New Romney video row (September 19) because it reminded me of that old saying that Americans don't understand irony.

Hopefully that will change for the 47 per cent of Americans who have been accused of not paying their taxes nor contributing at all to their nation.

Their accuser was presidential candidate Mitt Romney - a man who won't release his tax returns and is said to hide much of his wealth in foreign countries.

Colin Richards, Abu Dhabi

Couch potatoes are in danger, too

In reference to Call to put hypnotic music on drugs list (September 19), sleeping on a couch can harm your back, so it should also be banned.

Ziad Q, Abu Dhabi