Abu Dhabi, UAEThursday 24 October 2019

Tunisia hotel stopped Thomas Cook customers from leaving

Tunisian government says incident is a misunderstanding as pressure mounts on holiday operator

More than 600,000 people who booked through tour operator Thomas Cook were on edge Sunday, wondering if they will be able to get home, as one of the world's oldest and biggest travel companies teetered on the edge of collapse. AP Photo
More than 600,000 people who booked through tour operator Thomas Cook were on edge Sunday, wondering if they will be able to get home, as one of the world's oldest and biggest travel companies teetered on the edge of collapse. AP Photo

British tourists in Tunisia said their hotel stopped them leaving for several hours on Saturday night over concerns about payment by their holiday operator Thomas Cook, though the Tunisian government said the incident was a misunderstanding.

Gary Seale, a guest at the Orangers Hotel in Hammamet, posted on Facebook at 9.39pm: "security have refused to let us out of the hotel and barricaded us in". He later posted that he reached the airport later on Saturday and flew home on Sunday.

The incident came amid growing concerns raised by some customers of Thomas Cook, as the company's bosses met lenders and creditors in London in a last-ditch attempt to raise £200 million (Dh916 million) to keep it afloat.

The British government has said it has plans in place to bring home stranded holidaymakers if Thomas Cook - the world's oldest travel company - goes out of business.

Thomas Cook itself was not immediately available to comment, but it has been using its social media channels to reassure customers that the company is still operating as normal.

Tunisia's Tourism Ministry on Sunday attributed the incident to a "misunderstanding" and said the tourists had been able to leave on the flight on which were originally booked.

"Fourteen tourists were asked to wait a few minutes to confirm with the representative of Thomas Cook... and quickly got the agreement, and the tourists left and travelled on time last night," the ministry said in a statement.

Tourism, a critical sector for Tunisia's economy, was hit hard in 2015 by two militant attacks that killed scores of people, with tourist numbers only recovering this year according to the government.

Updated: September 23, 2019 12:34 AM

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