x Abu Dhabi, UAEWednesday 17 January 2018

Hearing not quite what it used to be? Then lend me an ear

For people in the workplace with hearing loss, the only way to address this is to be open and upfront about it. If they are not, sooner or later it will backfire.

It is better to be open and upfront about hearing loss. Getty Images
It is better to be open and upfront about hearing loss. Getty Images

After I lost my hearing in one ear, I did well enough with the hearing in my other one. But as that ear started to go, in my late 40s, I floundered.

Hearing loss dominated my waking life. Every time someone said something to me that I couldn't follow, every time I flinched at a loud noise, every time I couldn't hear at the movies or the theatre, every time I answered the phone and not only couldn't tell who was calling but even whether the caller was male or female, I despaired.

Once I had a conversation on the phone with my son, thinking it was my husband. Another time my husband called and I took a wild stab that it was someone calling for him, and asked if he could call back later.

Even in a crisis, my hearing thrust its way forward. After my husband had cancer surgery, my focus was on hearing the surgeon to the extent that I missed most of what he said.

A transportation glitch, such as a stalled subway or a grounded plane, isn't about being delayed or trapped or claustrophobic. It's that I can't hear what's being said - not only announcements but even speculation from fellow passengers. I am often reduced to tears of frustration, and sometimes I panic, unable to ask for help - because I can't hear the answer or help myself.

Surprisingly, despite this handicap, I managed to work for 22 years in a highly competitive and stressful environment: The New York Times. My close colleagues knew I had trouble hearing, but not how much trouble I had. I was an editor, and I would arrange to work with writers in person as often as possible, or via email. For many of those years I could still manage on the telephone. It wasn't until my left ear bottomed out, with my right ear following closely behind, that I ran into true difficulty.

I'd recently moved from my longtime home base, The New York Times Magazine, to the daily culture desk. The culture editor knew about my hearing problems and thought we could work around them. It was a steep learning curve - an unfamiliar computer system, a confusing and relentless series of daily deadlines. I often edited four or five or more stories a day for the next day's paper, while assigning more to be written for future days. Even with normal hearing I'd have been overwhelmed. Half-deaf, I kept my head barely above water.

Several months into the job, I had the severest drop in my hearing since the original one, 30 years earlier. It was a devastating blow, professionally and psychologically. I was just getting into my stride in the new job, and now was forced to start over again with an enormous handicap. This time I had to tell people. Some tried to accommodate me; others seemed to simply forget.

I improvised. My work life was one long dance around the fact that I couldn't hear a single thing. At a meeting I was leading, with eight or 10 people, I deftly (or so I thought) asked participants to send me a summary of their suggestions and I would incorporate them in my report. When someone called on the phone, I'd say: "I'm really swamped. Could you follow up with an email?"

Every morning in our department we had a 15-minute meeting to set the agenda for the day.

No matter where I stood, the one person I really needed to hear was invariably on the other side of the room. People mumbled or looked down at notes as they spoke. There were moustaches and beards, hands nervously fluttering in front of mouths. Lip reading was difficult. Generally I found out what had been said only when the daily schedule came about an hour or so later.

I left the paper in 2009 when a new boss came into my department. I delayed telling him about my hearing loss. I wanted him to get to know me, so that when I told him about the hearing loss it would be one of many qualities, perhaps even an incidental one, not the primary one. That was a mistake.

Eventually in an interview I initiated, sensing some distance on his part, he stunned me by saying that he didn't think I was a "team player" and that he didn't think things were working out for me in the department. So much for faking it. My advice to anyone in the workplace with hearing loss is to be open and upfront about it. If you aren't, sooner or later it will backfire.


Katherine Bouton is a former senior editor at The New York Times


* Bloomberg News