Abu Dhabi, UAESunday 21 July 2019

China’s electric car obsession drives some consumers to frustration

The government’s focus on quantity over quality isn’t sustainable

Chinese consumers are fed up with glitchy electric vehicles. Reuters
Chinese consumers are fed up with glitchy electric vehicles. Reuters

For several days last week, the often distressingly poor quality of China’s electric cars was a leading topic across Chinese media. According to one survey ricocheting across the web, nearly 70 per cent of respondents said they regretted buying a new-energy vehicle (NEV). Many expected the industry to be targeted in China’s wildly popular “Consumer Rights Day” gala television special, which shames corporate giants for service and quality lapses. While privacy-invading tech companies were harangued instead, the frustration of car owners continues to spill over on both social and traditional Chinese media.

For China, which is hoping to dominate the NEV industry globally, this should be a warning. The government’s focus on quantity over quality isn’t sustainable. If China wants to win the electric-car race, it needs to refocus on the concerns of drivers.

While Beijing has supported the industry for more than a decade, its efforts took on new momentum with the introduction of the now-notorious “Made in China 2025” industrial strategy in 2015. Since then, the government has pursued a range of policies to boost electric cars - funneling R&D funding and subsidies to carmakers and battery makers (batteries are the most expensive components of electric cars), imposing tariffs on imported cars, squeezing technology out of foreign joint-venture partners, and issuing incentives and mandates to produce electric cars regardless of demand.

To spur demand, the government has offered a range of subsidies that it’s only recently begun to rein in (the price of NEVs in China is lower than the global average) and eliminated the sales tax on NEVs. Importantly, several cities have also restricted the number of licence plates issued for traditional cars; in Beijing, less than 1 per cent of applicants aiming to get one succeed. That virtually forces drivers there to buy electric.

The results have been predictable. Last year, Chinese manufacturers sold 1.256 million NEVs, mostly electric cars — nearly 62 per cent more than 2017, putting the country on track to meet its goal of 2 million NEVs sold in 2020. Currently, China accounts for more than half of all electric-car sales in the world.

But quantity can’t obscure what one Chinese energy journal last week referred to as the industry’s “Quality-Gate” scandal. The numbers are damning. In 2018, Chinese manufacturers recalled 135,700 NEVs for a crushing 10.8 per cent industry-wide recall rate. Already this year, another 23,458 electric vehicles have been recalled.

Batteries are the most common source of problems. Some don’t perform as advertised. Others drain unusually fast. Still others run dangerously hot. More than 40 NEVs spontaneously combusted in China in 2018.

Other issues include faulty motors, faulty transmissions, faulty odometers and bad odors (a problem to which Chinese consumers are particularly sensitive). Most notably, according to market research firm J.D. Power, problems are far more common in Chinese NEVs than in traditional Chinese-made cars.

True, as with any new technology, teething problems are to be expected. But China’s government-sponsored largesse and highly protected market have clearly exacerbated the problem. By one estimate, there are “as many as 500” NEV startups in China, most of which have little to no experience in making or marketing automobiles.

Often this fuels a race to the bottom, as companies see cutting corners and costs as the only way to stay afloat. Restrictions on imported cars, which might otherwise offer some competition, leave the low-end market to cutthroat Chinese rivals.

The good news is that the government has recently taken steps to eliminate subsidies on the shorter-range NEVs that tend to be sold at the low end, and imposed restrictions on additional manufacturing capacity that should ensure most production takes place in experienced factories.

To restore the confidence of Chinese consumers, however, will require entirely new policies and standards. For example, the most common Chinese complaint about NEVs is that battery performance on the road doesn’t meet what’s advertised. New standards for certifying, testing and marketing batteries — and new resources devoted to enforcement — would help. Likewise, new industrial standards for key components such as fire-prone wiring harnesses would assuage fears that one’s new car might, you know, suddenly burst into flames.

Above all, the government should seek to reduce its role in supporting the industry, allowing carmakers to compete on quality just as they do elsewhere in the world. The best way to get Chinese to buy electric cars is to give them electric cars worth buying.

Bloomberg

Updated: March 20, 2019 12:10 PM

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