2c3d84b241158210VgnVCM100000e56411acRCRDapproved/thenational/Articles/Migration/2010-02Inconvenienced customers to be contacted1c3d84b241158210VgnVCM100000e56411ac____Inconvenienced customers to be contacted<p>Azran Osman-Rani, the chief executive of AirAsia X, assured customers inconvenienced by the suspended flights that they would soon receive e-mails advising them on their re-booking or refund options. Travel companies would also be alerted.
The Dubai call centre for AirAsia said flights can be rerouted to several different destinations free of charge. The destinations are: Hangzhou, Tianjin, Taipei, Gold Coast, Perth, Melbourne, Mumbai and Delhi.</p>
<p>If the customers are seeking refunds, they can call the Dubai number, 04 273 8988, and provide the booking reference number and flight details to a customer service representative with AirAsia. Processing the refund can take between 30 and 60 working days to show up on the customer's next credit card bill. AirAsia does not have offices in the capital or Dubai. The local number for the enquiries line connects to an operator in Malaysia.</p>
<p>* Matt Kwong</p>