Text size:

  • Small
  • Normal
  • Large
Dr Aysha Al Busmait, of the Roads and Transport Authority, told the summit about their use of social media to get customer feedback and suggestions. Jeffrey E Biteng/The National
Dr Aysha Al Busmait, of the Roads and Transport Authority, told the summit about their use of social media to get customer feedback and suggestions. Jeffrey E Biteng/The National

'Friend' UAE transport chiefs... and tweet complaints

Suggestions and complaints are being welcomed on the Roads and Transport Authority's Twitter and Facebook pages.

DUBAI // Transport bosses are urging passengers to make complaints to help them improve services.

Grumbles and suggestions are being welcomed on the Roads and Transport Authority’s Twitter and Facebook pages.

“We have to invite complaints and suggestions because this means we are listening to our audience,” said Dr Aysha Al Busmait, a  spokeswoman for the authority.

“Listening to them makes life easier for us – if we know what people are complaining about then we can solve it.

“We are hearing the public and listening very carefully to their suggestions.”

Dr Al Busmait said not all feedback had to be positive and stressed that those with grievances should not be afraid to share their views.

The authority hailed social-media sites as essential to gathering feedback and communicating messages during yesterday’s summit.

“Social media has changed the way we operate, it is a very important tool for the RTA,” Dr Al Busmait said. “We ensure that all our employees know how to deal with social media and this allows us to use it to its full potential.”

She said being able to contact officials simply by logging into social media  invited greater participation and feedback, especially during crisis management.

“We can now send our messages in one tweet and reach tens of thousands of people, so it makes it easier for us to get messages like road safety out there,” she said. “But a larger part is engagement with the public.

“Managing the service is a real challenge but for people it is easier to tweet us than call a call centre and we are confident that we now have a clear policy and procedure to deal with these requests and are ready to respond.”

The authority’s Twitter account, @RTA_Dubai, has about 60,000 followers and provides updates on public transport and roads and safety campaigns.

ksinclair@thenational.ae

Back to the top

More articles


Editor's Picks

 A still from the 27-second black-and-white video that was taken using a satellite owned and operated by Skybox Imaging.

Burj Khalifa stars in HD video from space

A 27-second black and white video of a plane flying over Dubai's skyscrapers captures the imagination of some.

 Falconry is an activity where they demonstrate how falcons catch prey while flying at a speed of almost 360 kilometres per hour. Mona Al-Marzooqi / The National

In pictures: Adventure in the desert at Abu Dhabi's Qasr Al Sarab

Mohammad Ashfaq, an adventure guide at the Qasr Al Sarab resort, Abu Dhabi, showcases a day in his working life.

 JP Duminy played a cameo knock of 52 not out from 35 balls to tip the game in Delhi Daredevils' favour. Pawan Singh / The National

Kolkata Knight Riders lose way as Duminy sizzles for Delhi Daredevils

JP Duminy keeps his head as cameo at the death helps swing it in Delhi's favour in Dubai after captain Karthik plays the anchor role.

 A projectionist takes a break in the projection room at Ariana Cinema in Kabul, Afghanistan. Going to the movies, once banned under the Taliban, has become a popular form of entertainment in Kabul, but women and children rarely take part. All photos by Photo by Jonathan Saruk / Reportage by Getty Images

Afghan cinema: Forbidden Reel

The lights go down and the projector whirls into action as Sher Mohammed, 35, begins his routine, bouncing back and forth between two projectors, winding reels, and adjusting the carbon arc lamps inside the projectors.

 The mother removes the noose with the help of her husband from around the neck of Balal.

In pictures: Mother forgives her son’s killer as he awaited his execution

An Iranian mother spared the life of her son’s convicted murderer with an emotional slap in the face as he awaited execution with the noose around his neck.

Tyrese reunited with Fazza

Tyrese today posted on his social media accounts (Twitter, Instagram and Facebook) his pleasure at being reunited with the Crown Prince of Dubai Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum.

Events

To add your event to The National listings, click here

Get the most from The National