Text size:

  • Small
  • Normal
  • Large

BlackBerry's maker 'assessing' redress

BlackBerry maker says it will be "assessing" how to compensate partners such as Etisalat and du after four days of service disruption.

Research In Motion (RIM), which makes the BlackBerry smartphone, is "assessing" how to compensate operator partners, including Etisalat and du, after four days of disruption to email and data services.

The UAE's two telecommunications companies agreed to refund BlackBerry subscribers three days' subscription fees after a near-global breakdown of RIM's network.

Other operators, including Saudi Arabia's Mobily and Spain's Telefónica, announced similar schemes, leading to speculation that RIM may face widespread claims for compensation.

Britain's Vodafone Group, the world's largest mobile-phone operator, is reviewing its options regarding compensation, according to Bloomberg News.

Patrick Spence, the managing director for global sales and regional marketing at RIM, said he would be assessing the possibility of reimbursing BlackBerry's partners.

"This was definitely not our operators' fault," he said. "We'll definitely be looking at what we need to do to make this right for our customers and partners. That's something that I'm going to be discussing internally."

Mr Spence said the company's first priority was to restore service fully.

"The traffic looks to be flowing now as it would regularly on a Thursday," he said yesterday.

But Mr Spence acknowledged that there were "sporadic reports" of delays to messages because of the large backlog of data.

An investigation is under way into the technical fault at a UK data centre, which the company says led to the disruption in service.

"We do not believe that it had anything to do with anyone trying to hack into the system," said Mr Spence.


Back to the top

More articles

Editor's Picks

 Would you like it in blue? An Afghan shopkeeper shows a burqa to a customer at a bazaar in Herat. (Aref Karimi / AFP /  April 13, 2014)

In pictures: Best business images for the week to April 24, 2014

Here are some of the best business images for the week to April 24, 2014.

 Room with a view from one of the 21 duplex penthouses located in the Gate Towers sky-bridge. The sports courts and swimming pools can be seen below. Courtesy Alda

In pictures: Aldar’s Gate Towers Penthouse Collection on Reem Island

Aldar launched its Gate Towers Penthouse Collection at Cityscape Abu Dhabi. The launch features 21 penthouses spanning the skybridge, with each having a private indoor pool and incredible views.

 Cityscape Abu Dhabi 2014 will run until April 24, 2014. Fatima Al Marzooqi / The National.

In pictures: Cityscape Abu Dhabi 2014 opens
at Adnec

Key developments and master plans are being unveiled at this year’s property exhibition in the capital.

 Marina Square apartments Reem Island: Q1 2% rise. Studio - Dh65-68,000. 1BR - Dh75-95,000. 2BR - Dh110-145,000. 3BR - Dh170-190,000. Q1 2013-Q1 2014 no change. Sammy Dallal / The National

In pictures: Where Abu Dhabi rents have risen and fallen, Q1 2014

Find out how rental prices in the prime locations in Abu Dhabi have altered during the first three months of the year and the current rates you will pay according to data provided by Asteco.

 The Wind, Energy, Technology and Environment Exhibition takes place from April 14 to April 16. Above, the Dewa showroom during last year’s Wetex. Jaime Puebla / The National

April corporate and economic calendar for the UAE and overseas

From Cityscape to Wetex to stock-market holidays to nations reporting first-quarter GDP figures, here is our helpful calendar of April's business events in the UAE and internationally.

 Get the latest information on credit cards, bank accounts and loan products in the UAE. Mark Lennihan / AP Photo

Rates report: Latest on UAE loans, accounts and credit cards

Souqamal.com brings you the latest interest rates on banking products in the UAE.


To add your event to The National listings, click here

Get the most from The National